Ecommerce customers are influenced heavily by user generated content

Chart of the day: User generated is the single most influential factor in determining purchase intent.

User-generated content (UGC) includes things such as photos and reviews sent in by previous customers. Nine out of ten (90%) of US customers who took a recent survey into UGC, said that user-generated content was the highest influencing factor when purchasing online. Search engine results came a close second. Promotional emails came third. It makes sense for SEO and email to have high influence, but this study shows that UGC is now heavily influencing shoppers, more than ever are buyers relying on reviews and the opinion of others.

Those under 30 were particularly heavily influenced by UGC. Those over 65 were least influenced by UGC. Clearly then UGC will become over more popular and is an area you should be looking at developing.

• Source: TurnTo Customer Study: UGC and the eCommerce Experience 
• Sample: 1,070 US consumers who made an online purchase in the past 12 months
• Recommended Resource: Digital Marketing Strategy Toolkit 

 

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